Therapy Terms
Therapist/practitioner’s Details
Name: Helen Biswas
Business: Transform with Helen
Contact Number: 07440 219289
Session Duration
Sessions take an hour per session and charged according to the services provided, unless there are discount prices applied.
Session Payment
Must be made before the session either by card to ensure rooms are booked before the appointment to. Receipts/invoices are available on request and all payments shoudl be made via the booking link or bank transfer (details available on request).
Disclaimer
When accessing holistic services, all information should be used as an educational and informational guide. The information provided is solely aimed at improving body, mind and spirit. Thetahealing® and Reiki Healing does not replace conventional medicine but is a supportive meditation training that has been created to use as an adjunct to treatment by a licensed healthcare professional. Helen Biswas is a trained mental health nurse regulated by the NMC, cognitive behaviour therapist registered under BABCP, Thetahealing® practitioner and reiki healing practitioner but does not diagnose or prescribe. Anyone who has a medical or serious health issue should consult a qualified medical provider.
Cancellations
24 hours notice is required to cancel your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If less than 24 hours notice is provided, you will be charged £20 the cost of your session to cover the incurred costs. This is due to rooms may need to be booked in advance. But the remainder payment will be refunded within your bank, time dependant on usual bank times.
If a health or insurance company is paying for your treatment, they may make you liable for the charge. Your treatment sessions could be suspended dependant on their policy.
Non-attendance
If you fail to attend a session without any notice, payments will be non-refundable, as this will need to cover costs of room and time of therapist. You can rebook for another session.
Reviews
When receiving therapy, we will review sessions regularly approximately every four sessions to ensure you feel you are getting the most out of therapy. When accessing any of the holistic sessions, reviewing of sessions is not required. You are not tied into any commitment and you can end sessions at any time. If I consider your requirements are beyond my competence I reserve the right to terminate our contract, this will be discussed in the session and recommendations would be provided.
Confidentiality & Record Keeping
Your sessions and personal information are kept securely and treated with the strictest confidence. To ensure that I am providing you with the highest standard of care, my practice is regularly reviewed in the following ways:
- Psychotherapy supervision: As part of my professional requirements, I discuss my casework with a clinical supervisor (who is also BABCP accredited for CBT and EMDR, and ACT accredited). During these consultations, your clinical information may be shared, but your name and identifying details will never be disclosed.
- Holistic Sessions: If you are accessing holistic sessions with me, relevant case information (anonymised to protect your identity) may be shared with senior practitioners for advice and guidance to ensure you receive a safe, well-rounded and effective service.
Limits to Confidentiality
Confidentiality will be broken if I have serious concerns that you or anyone else is at risk of significant harm. Should this occur, I will always endeavour to discuss this with you first within our session, and any recommendations or actions will be documented in your notes. Where necessary, this may involve contacting your GP or other support services.
As a fully accredited member of the BABCP and NMC, also certified with Think, Access Bars and Reiki, I strictly adhere to their ethical frameworks and guidelines to ensure you receive a professional, safe and high-quality service.
Information we collect about you and how we use it
Upon starting sessions, basic personal information will be collected for contact and identification reasons. During our meetings, an assessment of your psychological health will be completed. It is used for the purpose of your session to gain an in depth understanding of your challenges. Notes will be taken during sessions for therapy, but brief notes may be taken for any holistic sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.
Your rights
You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.
We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.
How long we keep your information for – data retention
Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In the case of a child under 13 then records will be kept 7 years after they reach the age of majority (18). After this date, all data will be securely deleted.
Sharing of data
There may be times where your information needs to be shared with 3rd parties. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.
Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above.
Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As an accredited member of BABCP and NMC, I operate under a strict code of confidentiality.